Privacy policy

Pujan Product (“we”, “our”, “us”) operates this store and website https://pujanproduct.com, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we say “personal information,” we mean information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data.

We may collect or process the following categories of personal information:

  • Contact details: Name, billing/shipping address, phone number, email address.

  • Financial information: Payment method details (processed securely by our payment gateway, we do not store full card numbers).

  • Account information: Login credentials, preferences, and settings.

  • Transaction information: Products you view, cart activity, wishlist, purchases, returns, exchanges, cancellations, and past orders.

  • Communications: Information you provide when contacting customer support.

  • Device & usage information: IP address, browser details, cookies, and how you interact with our website.

Personal Information Sources

We may collect information from:

  • Directly from you: when you create an account, place an order, or communicate with us.

  • Automatically: via your device/browser when you access our Services, using cookies and tracking tools.

  • Service providers: such as payment processors, courier partners, or IT vendors.

  • Partners or third parties: if you engage with our marketing or ads.

How We Use Your Personal Information

We use your personal information to:

  1. Provide & improve the Services

    • Process payments and fulfill orders

    • Deliver products through our courier partners (BlueDart, DTDC, XpressBees, EcomExpress, Ekart, etc.)

    • Manage accounts, returns, and customer support

    • Improve website features and your shopping experience

  2. Marketing & Advertising

    • Send promotional emails, SMS, or WhatsApp messages (only if you consent)

    • Show you product recommendations based on past activity

  3. Security & Fraud Prevention

    • Verify accounts, detect fraud, and ensure safe transactions

  4. Communication

    • Provide order updates, shipping information, and respond to queries

  5. Legal Compliance

    • Comply with applicable Indian law and respond to legal requests if required

How We Disclose Personal Information

We may share your information in the following cases:

  • With Shopify (our platform provider)

  • With payment processors (PhonePe and its partners)

  • With courier/logistics providers for delivery

  • With IT and marketing vendors who support our operations

  • If legally required (e.g., to comply with law enforcement)

  • In connection with a business transfer (e.g., merger or sale)

We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify, which may process your personal information in accordance with their own Privacy Policy. Shopify may store and process your information in locations outside India.

You can learn more about how Shopify handles your data here: https://www.shopify.com/legal/privacy

Children’s Data

Our Services are for users 18+. We do not knowingly collect personal information from children under 18.

Security & Data Retention

While we use security measures to protect your data, no method is 100% secure. Please do not share sensitive details (like full card numbers) over unsecure channels.

We retain personal information as long as necessary for:

  • Providing services

  • Complying with legal obligations

  • Resolving disputes

Your Rights

Depending on where you live, you may have rights such as:

  • Accessing the personal information we hold about you

  • Requesting corrections or deletions

  • Opting out of marketing communications

To exercise these rights, email us at pujanproduct@gmail.com.

Complaints

If you have concerns about how we handle your data, please contact us first. If unresolved, you may also raise a complaint with your local data protection authority (if applicable).

International Transfers

Shopify and certain service providers may process data outside India. By using our Services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

📧 Email: pujanproduct@gmail.com
📱 Phone/WhatsApp: +91-6269215802
🕑 Support Hours: Monday – Saturday, 10am – 6pm